Frequently Asked Questions
Welcome to our FAQ section!
Here you’ll find answers to the most common questions about ordering, shipping, payment, warranty, and spare parts availability at Partsdesk24.com.
Our goal is to make your experience as smooth as possible – from finding the right part to fast delivery and reliable support.
FAQ
We provide quality-tested spare parts for medical equipment from leading manufacturers such as Siemens, Philips, GE Healthcare, Dräger, Shimadzu, and many others.
Our products are intended exclusively for business customers such as hospitals, clinics, and medical service providers.
Use our online store search or browse by category. If you cannot find your part, contact our team – we can source it through our supplier network.
Yes, absolutely. Many parts are available on request. Please contact us with the part number, manufacturer, or a photo.
Yes, we specialize in refurbished and tested parts that meet strict quality standards.
Yes, every spare part is tested for functionality and quality before being shipped.
We accept PayPal and bank transfer.
Yes, we ship internationally with DHL and DHL Express.
Yes, all shipments within Germany and Europe are insured up to €500. Additional insurance can be arranged for international shipments.
We ship daily. Delivery times depend on the destination and shipping method.
Yes, once shipped you will receive a tracking number via email.
No, since we only sell to business customers, returns are not possible. However, we provide a 14-day limited warranty if defects are not caused by misuse.
It covers defects present at delivery. It does not apply to damages caused by misuse, improper handling, or external influences.
Simply send us the part number, manufacturer, and quantity required via our contact form, email, or WhatsApp.
Our main focus is on spare parts. In some cases, we can also provide complete devices upon request.
Yes, our team provides advice on identifying the right spare parts and compatibility with your system.
We stock spare parts for Siemens, Philips, GE Healthcare, Dräger, Shimadzu, TDK-Lambda, Fujitsu, and many more.
Yes, with DHL Express we can provide urgent deliveries worldwide.
You can reach us via email, WhatsApp, phone, or through our contact form on the website.
Because we combine tested quality, fast shipping, competitive prices, and expert support – ensuring your medical equipment stays in operation with minimal downtime.
Didn’t find the answer you’re looking for?
👉 Simply contact our team via email, WhatsApp, or our contact form – we’ll be happy to help you.